Impartiality and objectivity
During all assessment and certification activities, the management of DQS Holding is strictly committed to impartiality as an essential element in the conduct of audits and certifications. Potential conflict of interest is managed in order to assure the objectivity of all certification activities.
The value of DQS certificates is in the degree of confidence and trust that customers and markets place in DQS. Customers of certified organizations and end users expect to rely on DQS certificates. To promote this confidence, DQS takes into account the following principles in all of its activities:
- Responsiveness to complaints
- Ethical business practices
Impartiality requires independence from any undue influence upon certification decisions, which shall be objective and purely fact-based. Competence is a key asset in ensuring professional audits that lead to valid results. Every employee in every function shall be duly competent for their assigned tasks. At DQS we take responsibility for our activities and their results.
For a certification body, openness means unrestricted access to certification services without any undue discrimination. Confidentiality is another key asset in building sustainable business partnerships with our customers. Professional data and information protection is a continuous activity at DQS.
A corporate code of ethics has been established, defining consistent corporate values and principles in all DQS organizations worldwide.
Policy on Handling Complaints and Appeals
DQS Group commits itself to an effective, efficient and customer-oriented treatment of complaints and appeals. Feedback from customers, which also includes complaints, is considered an opportunity for improvement of our services. For this reason, DQS Group is interested in all feedback, including complaints, if needed.